Dependable Highway Express/William Lau
Dependable Highway Express is an Unscrupulous company that steals from small business owners

Don't ever ship business or personal freight with "Dependable" Highway Express because they are anything but. I contracted them through a broker to ship a laser from Los Angeles to the SF area. When the driver arrived in Torrance, CA, he asked why the laser was not boxed. I told him it did not need to be boxed. He asked me to disclaim any damage on the bill of lading. I told him I would not and then had to get on the phone with the dispatcher.

I then told the dispatcher that it did not matter if the machine received bumps or scratches, but that if it was dropped they would need to be responsible for it. The dispatcher agreed and I signed the bill of lading by "excluding cosmetic damage".

When the laser arrived in SF, my repair guy let me know that the machine had been dropped. When it was unwrapped (it had been bubble wrapped) the arm of the laser had been completely sheared off from the body and fell off.

Company: Dependable Highway Express/William Lau
Country: USA
State: California
City: Los Angeles
Address: 2555 E Olympic BLVD, Los Angeles CA 90023
Phone: 3235262255
Site: godependable.com

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