Royal Holiday
Fraud

I welcome this opportunity to address what has been a horrendous experience in connection with the unrestrained use of false and deceptive sales practices on the part of GRUPO PLAYA DEL SOL (PDSG). On January 20th I purchased a timeshare at PDSG for $35900 USD, only after lengthy negotiations with PDSG Sales Representative Erick Hompe, and Verification Agent Javier Reyes, who each affirmed that the total purchase price would covered by the sale of my current Timeshares and additional bonus weeks.

At the time of purchase, I made it very clear that I was DEBT-FREE, only a few years from retirement and could not afford nearly $36000 USD in debt. However, I was assured by the PDSG sales representative that, Robert Jones; Director of Royal Vacations would arrange the sale of my timeshares from Rancho Banderas and Villas del Palmar, as well as the rental of 8 "Playa Del Sol Grand" weeks for a total of $12000 USD ($1500 each).

Before March I paid off the account balance in full by transferring the debt to my own credit card (When I figured out that I would pay an extra $16796 - or more than 66% in finance charges - for 84 equal monthly installments of $499.13 on a balance of $25130).

To make matters worse, PDSG has achieved this trough an insidious use of deceit, outright lies and other forms of dishonesty.in short I am seeking my complete refund. Since September I´ve spoken with Edgar Peniche, he was trying to help me with this matter. On October 22th I received a partial transfer in the amount of $25130.

I understood that PDSG was going to continue working on this matter in connection with issuing a refund balance in the amount of $11465 (This was the down payment I made the day of purchase). After time with no answers, I sent them a PROFECO´S complaint, when Playa Del Sol knew about it, they moved out Edgar and said wire transfer won´t be completed as discussed, since the Legal Department effectively takes me out of the case upon PROFECO´S complaint.

Since August nobody from Playa del Sol has ever responded to me, my e-mails, and my phone calls. I will not debate the specifics of my case in this public complaint, several points are being reviewed, even now it is difficult to realize how completely I was mislead by PDSG on practically all levels.

The PDSG has refused to my request of the full refund; their last offer is to refund $2500 USD on what I expected to be a payment of $11465 USD. The reason of their claim is that they were going to reimburse 100% (they were in fact, stalling me for months) but because I contacted PROFECO, Playa del Sol has to pay legal fees to protect their scam.

Company: Royal Holiday
Country: USA

  <     >