United Payment Services
ROAMpay —Hidden Fees and Horrible Customer Service/Aggressive Collections

Basically, I have had the identical problem as the individual in this report:

Http://usacomplaints.com/credit-card-processing-ach-companies/united-payment-servi/united-payment-services-inc-b3ce6.htm

It's absolutely ridiculous. My company is huge into technology and we pass that technology on to our customers... It's what we're known for. We did some research on credit card swipers to attach to your cell phone so we wouldn't have to carry large processing machines with us when we went to trade shows.

I thought I had found the answer to our business dreams when I found ROAMpay... Sturdier than the comparable Square and it has a secure server! So I got on the phone with a Kari Gibson, Director of Sales Services. She took me right through the application like a pro. We got everything filled out, she explained the "per transaction" processing fees and the monthly maintenance/rental fee for the ROAMpay swiper. We were perfectly OK with those charges. We paid the shipping and handling and the "set up" fee for just over $100. We hadn't even gotten to use the card swiper yet amd we get a charge for $137 on our account.

The charge on my business bank statement is non-descriptive and we thought it was an extra charge from Quickbooks. So I called Quickbooks and asked them to check it out... But they couldn't even find a merchant credit card processing account for our business. I knew our ROAMpay fees were NOT supposed to be that much, so I didn't even think to contact them. Therefore, we put a "stop payment" on the charge. A couple of weeks later I start getting calls from an unavailable number from Kory Wachter in Risk Management. I finally got a hold of him and told him the situation. He nonchalantly said, "No problem." I told him to go ahead and charge my account again because we really wanted to use the ROAMpay swiper. He tells me that I caught him just in time, and that they were just about to close our merchant account.

So, it's now 3 weeks later... Kory never put the charge through and they closed our account without us knowing! Now I start getting calls from another unavaliable number and e-mails from Jannette Johnson (no department stated). These messages say that we need to return the swipers ASAP and provide them with tracking information. Also, my business partner got a letter in the mail saying that we now owe them over $1,000! Seriously, how can you expect us to return the stupid things if you never informed us the account was closed. So they didn't even tell us it was closed... And put us into COLLECTIONS in a matter of 3 weeks. We never refused to pay or anything... We just didn't know. Now we are stuck with a bill for over $1,000? The ROAMpay readers CANNOT be worth $500 each. That's insane!

Horrible business! Sure, they are nice when they want you to buy... Then they turn into real jerks and swindlers once you start to realize they have a billion hidden fees... Which (as they advertise and actually say to you) they claim not to have. Beware!

Company: United Payment Services
Country: USA
State: California
City: Westlake Village
Address: 31186 La Baya Drive, Suite 100
Phone: 8884949256
Site: unitedpaymentservices.com

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