Hour Eyes
Service Not As Promised

On 2/21/04 I ordered two pairs of glasses from Hour Eyes, taking advantage of their Buy One Get One sale.

All was well and good. I got actually good service and was told the glasses (one pair of regular glasses, one pair of sunglasses) would be ready the next week. Odd, since their name is Hour Eyes, the implication is that they would be ready in an HOUR.

That's ok. So the following week on or about 2/25 or 2/26 I get a call that the first pair of regular glasses are in but the sunglasses are not. I told the lady who called I'll just wait until both pairs are in so I can go in and get them and get adjustments, etc. Again, she was very pleasant.

She tells me the other pair (sunglasses) should be in 3/2. Ok I wait again. Again, it's HOUR EYES.

On 3/2, I do get a call. They tell me that there was a problem with the lab, and now the glasses won't be ready until 3/10. AGAIN, it's HOUR EYES.

I ask "well, I should receive some type of discount since it's taking so long". The reply was that "we'll give you a smile when you come in". It wasn't delivered in a smart-aleck way, but trying to be friendly. I then suggested that instead of HOUR EYES they change the name to THREE AND ONE HALF WEEK EYES. I don't think my suggestion was taken under advisement.

Anyway, I have a very weak prescription that should be able to be filled quickly anywhere. I am not beating them over the head here as they were pleasant, but if it's HOUR EYES, it's there for a reason, you expect something that day or at least in a few days, not over 3 weeks.

I would expect (and will ask when I pick them up finally) for something, like at least a free $5 lens cleaning kit or something for a customer that has waited this long for two pairs of simple glasses. At least I have a pair now, or I'd be in tough luck.

Company: Hour Eyes
Country: USA
State: Maryland
City: Gaithersburg
Address: 631 N. Frederick Avenue
Phone: 3013304972

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