IC Freeshipping.com
Unauthorized $12.97 Monthly Charges and Wrong Flower Orders

I noticed an unauthorized pending charge on my bank statement today. The details read "IC *FREESHIPPING.com 866-326-0584 CT," in the amount of $12.97. I googled the string in quotes and came across this website, thank goodness. I saw other reports of the same and similar charges, pointing to different companies as co-culprits. One of those companies is ProFlowers, from whom I ordered Mother's Day flowers 2 months ago.

This alerted me, so I went back to a few days before I made the order, and lo and behold, there was another charge on 6/6/11. In other words, these are recurring monthly charges for the amount of their membership fees. I never joined, was never informed, and never even knew about it, so I definitely did not authorize these charges. What a scam!

I am going to go out of my way to let anyone know about this. I work for a nationwide company with hundreds of very large customers, one of whom is a big competitor of ProFlowers, and all of them rely on myself and one other colleague for networking support issues and expertise. In other words, I know how to get the word out. This sort of abuse happening to someone like me, with a lot of knowledge to solve issues like this, is one thing, but doing it to others who are on a fixed income or who may be oblivious to scams in general is another. If I were to truly speak my mind and let the words fly, it would defeat the purpose of my posting this right now, as it would not get posted.

On a side note, I was completely dissatisfied with ProFlowers' service, their refusal to adhere to their own policy (money back or item of equal value), and the condescending tone of all 4 customer service representatives with whom I spoke. Three times I received flowers and a vase that looked nothing like what I ordered according to the picture, even though the site claims to send the best match. They kept failing to get it right. After I called them every time, a different representative answered each time and offered me a $5 coupon but would not stick to their policy. When I refused this insulting attempt at compensation, the representative got offended and, in a very snide manner, retrieved their manager. Not only was everyone condescending, but their best offer of compensation, even while saying that customer satisfaction is their main goal, was a $10.00 coupon toward the purchase of something else for them to mess up. They actually wanted me to pay money for them to mess something up, but at a discount.

Not-So-FreeShipping. Usacomplaints.com and ProFlowers, although you cannot fix your tainted record as it is, I wonder what you are willing to do to really compensate not only me (yes, I will get the money back, no problem) but all of the other defenseless victims of your scam. I want you to get your best lawyer, best writer and best sales associate or manager together, lock them in a room for a few hours like a think tank, and have them come out with one good reason why I or any other victim of your crime should call the toll-free number you posted as a rebuttal to one of these reports, actually the one onto which I tagged to report my own experience.

Company: IC Freeshipping.com
Country: USA
Phone: 8663260584
Site: freeshipping.com

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