Dressok.com
Knock off Wedding Dresses, Return Policy Scam! Hefei

I purchased the Organza Sweetheart Wedding Dress from DressOK.com based on the photos, buyer feedback and their return policy which was very comforting. When I received the product I was disgusted - the item was significantly different from the photo, and had very major defects. The breast padding was over an inch and a half uneven, the lace was fraying in several areas, and neckline was an uneven v-neck, and many more flaws.

I tried posting a negative review of the product on their website on multiple occasions. They never post it! Now I know why every comment on their site is positive and gives 4-5 stars. They are probably fake, not to mention that they wont post the negative feedback. This is very misleading and a complete scam.

Per their return policy, if the item is "not of the quality it is supposed to be" you are entitled to a full refund PLUS the cost of shipping and handling to send it back. I sent them photos of every defect, and they wrote back claiming it had been made "perfectly" and that I was not entitled to a refund. Unbelievable! I threatened to report their company to PayPal, and at that point they admitted that it wasn't acceptable and offered me 60% of my money back and let me keep the dress!

60% however was not enough, I want a full refund for this pathetic excuse of a wedding dress. I mailed the dress back to the address listed on their site, in China, and paid 30 more dollars to send it there. A month later I had still not been refunded and they claim it has never arrived. The Post Office can not track packages over seas so I can not prove either way.

I have since requested that they refund the 60% as promised. They keep claiming they will send it within 5 days, but I have been hearing this for over a month. The bottom line with this company is that their product is NOT what they show in photos, and their feedback and return policy is falsified!

DO NOT order from DressOk.com

Company: Dressok.com
Country: USA
Site: dressok.com

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