Metro pcs
Won't refund money for service not provided

This company claims not to have a billing service. I had been mailing them checks for payment since after using online payment, my credit card number was stolen and used.in april i paid as usual 2 weeks in advance, since they kept claiming it took that long to get my check, i forgot to put my cell number on the check. They sent me a letter saying they didn't know what acct to apply it to. (even though my name and address were on the check) But then i noticed that they had cashed the check on april 4, so i thought they figured it out. My name and address was on the check and they had been getting my checks for several months. After getting a text a week later saying they didn't get payment, i called, told them my number, and that they already had my money. But then they shut off my phone. I called them again, and they said they would refund the check i had sent since i went to another company. After waiting 8 weeks like the guy said, i called back and they said they refused to refund because they didn't know where my money went and that i had to send them a copy of the cashed ck. I did that and called back. This time they said they gave me the wrong fax number but couldn't tell me where or to whom i had just faxed a copy of my check. They gave me another fax number to send another copy. I still don't have a refund. This company has shut off my phone 3 times over the 2 or so years we used them, even though i have always made payments. I have a credit rating in the 900's and i am never late on payment. I feel they are discouraging me from paying by check, wanted me to cancel service because we had a good price. They also sold us phones that broke within a few months for a lot of money, then replaced them 3 times with refurbished phones. This is the worst company i have ever dealt with. I wonder if some lawyer would be interested in a class action lawsuit because i am sure i am not the only one they are screwing with and ripping off. They also told me that when a payment is made with no phone number attached, it goes in a general "fund" acct until the person calls to let them know the money was not applied to their acct. I wonder how much money they have in that acct of stolen and nonrefunded money. They claim there is no phone number or address for what they call the "treasury dept" of metro.

Company: Metro pcs
Country: USA
State: Texas
City: Dallas
Address: po box 601119
Phone: 18009016266

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