Pinnacle Security
Home Security Scam / Door to Door Salesman Scam / Dishonest / Pushy / Evasive

Door to door salesman from Pinnacle came to my door. He was probably no older than 20, had a badge showing he was a salesman from Pinnacle Security. We spoke for about 20 minutes outside regarding their free installation of their wonderful cellular based $2000 dollar security system. I never let people inside my house I do not know especially door to door salesman so we talked outside the whole time. He was not pushy, but very unexperienced and said things he should not of. I had my smart phone on me and google'd 'Pinnacle Security' and the first thing that came up was SCAM. I asked him about it and the companies 'F' rating on BBB. He explained BBB was a scam itself, and that they have had rouge salesman in the past give them a bad rep. Blah blah, blah... After we were done talking he ran a credit report on his smart phone??? (not sure how, probably was a lie) I did not authorize it. He then said he needed to place a call into the office to tell them about what he offered me and if I read all the correct information to me. I heard him talk to this person regarding the location of my property, contract price, and the equipment they would be installing. *Keep in mind at this point I have not signed any legal agreement with this company at all. They only had my name, address and phone number.* I spoke to the office person on the phone and he asked if the salesman explained the prices, installation, and terms of service and if I read them and understood them. I said yes conversation ended. This is where the salesman started to get a little nervous and asked me if I was ready to sign. I said NO and that I needed to compare prices. He started to get a little more nervous and gave me more information about how his company was better... Yada, yada, yada... I stayed firm and said I would get back to him to leave his name and number. He asked me if he could count on me signing up for this service later on tonight. I told him absolutely not and said it would take me weeks to make a decision. Said our goodbyes, thought everything was done... Well guess again. 15 minutes later I hear people knocking on my front door and then my phone is ringing. I see people walking around my house seeing if anyone is home. I walk outside and see 2 college aged kids dressed in Pinnacle Security outfits carrying buckets with tools in them. I asked them what they were doing on my property and they said they were here to install the security system. I told them I did not order a security system and to get off my property immediately. They already stuck their sign in my front yard!!! They were being slow about getting off my property and my patience was done. I got a little vulgar with them and they dished it right back. I had my phone in my hand and told them I was calling the police and they moved a lot quicker. They picked up their tools and pulled their sign out of my front yard. I followed them off my property and took pictures of their license plates, they did not like that AT ALL!!! He said a few choice words to me then left. Him and his buddy were both driving older luxury vehicles with out of state plates (Idaho). They looked like a couple college kids trying to make a quick buck. Within 5 minutes the door bell was ringing... Guess who the original Pinnacle Security Salesman. He tried to explain how when he called the office they automatically send out installers yada, yada, yada. I told him to find a new line of work and to get off my property. I filled a complaint with the Pittsburgh city police and explained my story to a tee, gave them the plate number and then went about my day. Did they do anything wrong technically I don't think so, are they Scamming people. H*l yeah. I mean come on how is this company still in business???

Company: Pinnacle Security
Country: USA
State: Utah
City: Orem
Address: 1290 Sandhill Road

  <     >