National Magazine Exchange
A twisted "Code of Ethics"

The NME (National Magazine Exchange)
If one day when the collective management at the NME were to gather in one room and take thier collective heads out of thier collective asses. The resulting "pop" would induce an 8.2 earthquake... I would have so much more respect for anyone in management for this festering sleaze factory if they just didn't lie to us employees and told us straight out in training that "yes in fact your job is to lie cheat and steal from anyone and everyone who calls in to you"

Here's thier real code of ethics... Thou shalt taketh the consumers monies be it a minor or adult.
Thou shall use any and all means to do so including using the very slick and sleazy and misleading script.
Thou shalt giveth the consumer 3 rebuttals as per scripted and thus wear the consumer down till they sayeth YES.
Thou shall be heldeth responsible for thy sales quota and if thy conversion numbers are not of great amount. Thy shall be escorted
off the premises.
Thou shall not have any kind of conscious regarding the consumer
and will use any and all tactics the company provides to taketh away thier credit card information.
That's the companies REAL code of ethics... This is a company that routinely solicits MINORS (we never ask for age verification and MINORS get the mailers from us}I always ask if I think someone calling is over 18 if they sound to young. When they say yes I politely inform them that please have an adult call back.
How do these minors get a mailer anyway? Well they aren't "preffered credit card holders" as the company states they're way of getting a name... I don't know how a minor gets to be on a mailing list but this company damn well knows it and they don't care. As long as the voice at the other end of the line has access to billing information is all they do care about.

You know... Employees who work there are under enormous pressure to get sales... There are all kinds of statistics to monitor employee productivity and they monitor calls for quality. That in itself is a joke... The monitor for "quality" only the quality they mean is thier version of quality... And thier version of quality is very different form the accepted definition of quality. We're not talking about. Honesty. Or integrity. We're talking about QUALITY and to them that means... Did you get them to say YES? And the calls are digitally recorded... Not the scripted part about the pitch mind you. Just the part that has the caller saying YES because they need that incase they have to settle any billing matters that will arise. And they will. Now any employee who actually raises questions or concerns about actual honesty or integrity about the way they go about and get those YES'ES is subject to the wrath of the "QD" quality department. The QD has no real guidelines. They can and do infact zero in on troublemakers they deem unworthy of the company and will proceed to methodically harrass any employee by issuing all kinds of colored envelopes, blue red yellow, with reports stating how said employee has"violated thier code of ethics"which means that said employee didn't get someone to say YES the right way or said the instead of thee or but instead of if. Employees also get written up for NOT giving enough rebuttals, 3 in most cases.
Now every sales job has thier rubuttals. Part of the job. But this company is rather special... This company insists on every employee using at least 3 rebuttals (sometimes more}because persistence wears down resistance you see and it's nothing short of badgering and who has the final say over what's badgering and what's a rebuttal? The aforementioned "Quality Department"

Now I myself have felt the wrath of the QD, having been written up for NOT giving my 3 rebuttals... Ofcourse I don't to anyone who gets angry. And we get angry callers all the time who get transferred around somuch and hear somany pitches that they get quite distressed and sure... Lots of them just give in and say yes to something that they either don't want or can't afford.
I don't bother to even try to make a sale if I get a caller who is in trouble... Lost job, no income, death in the family, on disability, but I and others get routinely in trouble for NOT rebuttaling these people in obvious distress because THIS COMPANY HAS NO CONSCIOUS and I fully expect to get fired any day now because I do have a conscious and I will NOT try to make a sale or give a rebuttal to anyone who is having a hard time or is suffering a personal crisis because I have to live with myself and have to sleep at night... Management in this festering sewer obviously DON'T CARE.

I will enjoy watching this company fall and be there with popcorn when they get hauled off to jail. And to anyone reading this who has called in or is thinking of calling in please be aware that for the most part. It's NOT the employee who is inducing this upon you... We are all just trying to make a living and we do not invent the tactics. We are forced to use them or else NOT have a job... What someone needs to do is have the proper agency FORCE this company to CHANGE it's polocies and to treat thier employees with a little respect and dignity because there is NO honor or respect or one shred of dignity for this job.

Company: National Magazine Exchange
Country: USA
State: Florida
City: Clearater
Address: 16120 US 19 N

  <     >