PODS Moving & Storage
I am lucky they screwed up the 1st POD instead of the 3rd

Our encounter was frustrating after coping with inexperienced customer support, from both PODS and also the present organization. All whom can only just apologize or let you know to stop your purchase. Heres my tale. I'm planning for a transfer from NYC to Florida. You will find 3 places in NYC that necessary PODS (whole of 4 PODS) These might subsequently be mixed and delivered to Florida. The very first website was in Long island. I arranged the visit 20 times just before delivery, and desired day delivery, and was informed I that willnot be considered a challenge. Pd first deposit, and shipping costs for 1 and deposit for 2nd POD, that was being sent to 2nd area 4 days later.

10 days before the planned shipping continued point to PODS website, got telephone # for transferring materials and requested materials with VERY SPECIFIC TIMES. I'd questioned when the materials might be delivered using the real POD but was informed no that materials originate from various area. I recognized, then questioned when they might deliver to extra handle, was informed no, they are able to just provide towards the address on PODS consideration. Recognized, again I offered the necessary shipping day, and was advised not a problem. Popular last words. I requested shifting blankets, document shifting blankets; bed addresses on wed 4/20 for provide on pursuing Friday 4-29-11. Materials are transported in the PODS backed provider 4-22-11 and allegedly appear 4-23-11 I-say allegedly since I obtained FedEx mail communication that bundle have been shipped. Please be aware I'm on holiday while this occurs. I contact PODS on Wednesday (first evening back from holiday) to tell them you will find no items at my handle. They inform me they're sorry, however they cannot support I ought to contact the shifting offer people, where the client svc representative provides me the incorrect telephone # & organization. I consider 12min on telephone with incorrect organization (10 minute on-hold, 2 minute reside individual) to determine wrong-number. Call-back PODS am provided various provider amount. Contact provider and inform them to issue. I'm advised it'll consider the least 3-5 times to complete analysis. After which it they'll reship the products. (Issue is POD has been shipped in 3 times) flash forward to Friday, at 5:30 PM obtain mail with ETA provide period 2:45pm to 5:45pm on Friday 4-29-11. I instantly contact and talk to 2 PODS administrators attempting to solve issues, equally shipping period and shifting present, 1st claims will-call nearby workplace and find out so what can be achieved and contact me back. This doesn't occur. Contact Friday morning to check on position, am informed they CAn't enter contact with vans, so all-they may do if follow the planned shipping plan. I talk to another boss and clarify the above mentioned details, no materials, late morning shipping. I ask if payment day could be transferred back 7 days when I am not able to make use of the POD at the moment. The reaction is, PODs is sorry but there's nothing we are able to do, I ought to simply stop the POD. At this time I stop the POD, which amazingly is terminated in the trucking path within minutes! (Thus much for not having the ability to enter contact using the vehicle.) I'm also informed presently there is just a termination charge in addition to administrator charge fo $195.00 Delay it gets better!!! The 2nd boss Nancy, who's managing the shifting materials claims she'll call-back, which she does at 3:15PM on Friday following the ALL Pods have already been terminated. She'd prefer to understand if following the analysis is total do I'd like the shifting materials reshipped. The unfortunate element may be the idea is wonderful, if perhaps delivery wasn’t so horrible. On the great notice there's AN INCREDIBLE shifting support with qualified people named Males on the go. Extra yourself the stress and mess of PODS!!! It's not at all worth the small cash you might save.

Company: PODS Moving & Storage
Country: USA

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