Roxy.com
Poor shopping customer service
- 05-05-2011
- 44
On November 19th I purchased two rashguards as family Christmas gifts frm Roxy.com. The shipping did not specifiy if it was USPS or UPS but the deal is that UPS deliveries it to USPS. The website said it would be here no later than December 1st. Every day since then I have called the 1st and they tell me in one more day it will be here. Finally on December the 9th they admit that they do not know what happened to the package and because the items I ordered are sold out they can not ship me another package. I asked them to comp me a similar item and because the cost is more they won't. Then they sent me an email saying I could have a refund in 30 days! These are Christmas gifts for my family and I don't have 30 days! Unbelievable! I plan on opening a ski/snowboard and wakeboard/surf shop in our area in the spring and I will never carry the Roxy brand or will I wear anything with the logo again. I am beyond dissappointed! As a professional ski and snowboard instructor I will never reccomend them to anyone ever!
Company: Roxy.com
Country: USA