Juicy Couture
Juicy couture/lci official website shipped non-juicy couture item and refuses to admit their mistake

I placed an online order directly from Juicy Couture's official website — www.juicycouture.com — about a month ago. When I received my package, I noticed that the pants did not look anything like the photo on their website. I brought the pants to the local Juicy Couture store where the saleslady confirmed that they were not Juicy Couture brand at all. I immediately contacted their online customer service to notify them of their mistake. They told me they were sorry I had received the wrong item and that I could return it.

I shipped the pants back with my return form, on which I stated that they were NOT the Juicy Couture pants I had ordered, and in fact, not even Juicy Couture brand at all. Someone named "Lisa Smith" had the nerve to ship them back to me with a sloppy hand-written note stating, "NOT A JUICY PRODUCT" and did not process my return as promised.

I had to file a credit card dispute to get my money back. [continued below]...

Company: Juicy Couture
Country: USA
State: New Jersey
City: North Bergen
Address: One Claiborne Ave
Phone: 18889081160
Site: juicycouture.com

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