Dish Network
Dish satellite service, Misleading verbal explanations of contract terms, advertised prices increased even after confirmed by the operato

In July we investigated switching to DISH Network because they offered a $24.99/mth pkg. We called talking to Kelly who said she was in Arizona. We told her we wanted local stations & Big Ten.
She took the $24.99 plus the Top 120 for sports ($7) and added DVR ($6) plus tax and we would pay $40.65 per month for 12 months. For March our bill increased to $50.28.
Earlier a phone call to Dish told us there was an additional charge to talk to a live person. We opened the live chat with "John" but he would not tell where he was located. "We aren't allowed to say that. But I like football."
John said they had to pay their suppliers. I said we were guaranteed a price for 12 months before it increased. He said no contract guaranteed a price. I opened my contract*. He said they continued to give us the $15/mth discount. He kept saying, "we are competive with other companies".
Finally, he gave the chat to "Zak". Zak began the with the same commercial script. He told me I should read my contract more carefully. Ouch

Company: Dish Network
Country: USA
State: Colorado
Phone: 8003333474
Site: dishnetwork.com

  <     >