Dish Network
Verbal Contract Terms Misrepresented and Advertised Price Increased

In July we investigated switching to DISH Network because they offered a $24.99/mth pkg. We called talking to Kelly who said she was in Arizona. We told her we wanted local stations & Big Ten.
She took the $24.99 plus the Top 120 for sports ($7) and added DVR ($6) plus tax and we would pay $40.65 per month for 12 months. For March our bill increased to $50.28.
Earlier a phone call to Dish told us there was an additional charge to talk to a live person. We opened the live chat with "John" but he would not tell where he was located. "We aren't allowed to say that. But I like football."
John said they had to pay their suppliers. I said we were guaranteed a price for 12 months before it increased. He said no contract guaranteed a price. I opened my contract*. He said they continued to give us the $15/mth discount. He kept saying, "we are competitive with other companies".
Finally, he gave the chat to "Zak". Zak began the with the same commercial script. He told me I should read my contract more carefully. Ouch

Company: Dish Network
Country: USA
State: Colorado
Phone: 8003333474
Site: dishnetwork.com

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