National Moving Network/AY transport
National Moving Network - AY transport ripped off all our belongings

I contracted a move thru National Moving Network From CO to NY on 10/15/01. Based on an estimate of $2125.00. The move was to occur on a window of 10/20-10/21/01. My husband flew back to CO to be there for the move and finish packing. We had also arranged for some packing to occur of an estimate of $120.00 to finish packing the kitchen.

Needless to say the movers AY TRANSPORT did not arrive on either day. My husband had to rearrange flights and car rentals for the next day. They arrived on the 22nd of OCT at 12:30 in the afternoon with a truck that was already one third filled. My husbannd observed them packing up the truck and they were taking small and medium uhaul boxes and placing them in larger boxes. They told my husband that all boxes had to be uniformed.

At 9pm that evening they still weren't done. They still needed to put the furniture on the truck my husband had to leave to catch his flight and the airport was over an hour away. He was told to give the company a call in three days for an exact date of delivery. We had already had an ETA of 10-14 days from P/U. National had already recieved there deposit of $607.00 by way of visa.

Three days later my husband called AY TRANSPORT and was told we were 4956lbs over weight and the final bill was an additional $6610.00 instead of the estimate of $1518.00. We demanded a re-weigh when the stuff arrives. They had said fine and our belongings would be here in 7-10 days. They also said they would fax over all copies of our paper work since the job wasn't completed when my husband had to leave. Of course this did not occur either. Our stuff did not arrive at said time no phone no nothing.

Called dispatch at national and was told stuff would arrive somewhere between 11/7/01 and 11/10/01. Aggrivated with new date I called AY directly and spoke with manager Tom who said another 7-10 days truck was leaving from CA to CO on 11/9/01. My father now got involved and called and spoke to Tom at AY and was given a date of 11/14/01. We were told the driver would call two days prior to arival. On 11/15/01 called agian and was told 2-5 days. Well thanksgiving has come and gone. My back is killing me. I haven't a clue as to were my things are National does not call back on my calls and everytime I call AY I get a different date. I called AY agian on 11/24/01 and was told 3-5 days. Tired of waiting for my belongings. When does this constitute robbery??? Some one help me please!!!

Company: National Moving Network/AY transport
Country: USA
State: FL, CA
City: Miami/San Jose
Address: po box 630850/ 530 N 8th st
Phone: 180072297754089750

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