Kohl's Department Store
Kohls Instore credit for refund

My husband purchased a pair of pillowcases at Milford Kohls - not realizing that I had already purchased the pillowcases. He paid for these with a personal check (I have a kohls credit card for 8 years now). He went back to Kohls. The next day, to return the pillowcases and was told that - with a check - he would have to wait seven day before he could get a refund.
He returned in seven days (with his receipt) and was THEN told that he could NOT get his cash back, but could only get an INSTORE CREDIT..
The next day - (today) I called Kohls about this. They apologized and said to come BACK to the store and go to the service desk and they would give him a PAY-OUT and give him the cash. He went BACK to the store.
THIS time, he was told that he would have to wait TEN DAYS, when paid for with a check! The check had already cleared two days earlier. So - another trip for nothing!
Seems that nobody at Kohls knows what their policies are - and are constantly giving wrong information. Now I have an INSTORE CREDIT - which I will more than likely never use since I plan on NEVER shopping Kohls again!

Company: Kohl's Department Store
Country: USA
State: Ohio
City: Milford
Address: St. RT 28 Milford, Ohio
Site: kohls.com

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