Iowa Outdoors Magazine (Published by Iowa DNR)
Double charged my credit card for subscription, will not refund duplicate charge!

I bought the Iowa Outdoors magazine subscription for my father for father's day. The cost was $12. A couple of weeks after the initial purchase, my credit card was charged a second time for $12. This was back in July. It is now November.
After six emails, four phone calls, faxing them copies of my bank statement, and even speaking with the Editor in Chief himself, still no refund. I get a different story every time I contact customer service. The first time I called they said they would refund the charge that day, never happened. The second time I called they asked to see copies of my bank statements because they didn't believe me. I did that, still no refund. The third time I called they said they were going to cut me a check that day and put it in the mail and I should receive it in about a week. The check never came. Now, they claim that they've already refunded my money and that my bank's records are wrong.

Company: Iowa Outdoors Magazine (Published by Iowa DNR)
Country: USA
State: Iowa
City: DesMoines
Phone: 18003618072
Site: iowadnr.gov

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