Progress energy
Charging reconnect fees w / out having disconnect the power

Was having a hard time paying my bill & was past due which can happen to allot of us. Was sent a turn off notice for balance due, that also stated thier will be a fee charged to reconnect services. No problem thier, problem occurs when fee for reconnect is charged but services were never disconnected. So the issue is i was charged a reconnect fee for services that were never turned off, so i paid for reconnect of disconnect that never happened while also being charged for kilowatt delivered when service were supposed to be off. So i paid to be reconnected to a service i was never disconnect from while still being charged for service. Somebody please how that is allowed.

Company: Progress energy
Country: USA
Address: Raleigh, N. C
Phone: 8004522777
Site: progress-energy.com

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