Kohl's
Rude & Offensive Associates

I just want it to be known the horrible customer service at this Kohls - store 1045 in Jersey City. I have been a long time shopper at this vendor but now I am reconsidering. Two days ago I went with my fiance to the Kohls at the Newport Pavonia Mall. I needed a few items, and times are rough financially so it is a big deal for me when I go shopping these days. When I was trying on shoes and looking at purses and sunglasses, a male employee followed me and stood close by the ENTIRE time. I felt so violated and disgusted to be blatantly watched as if I was about to steal from the store! He was less than a few feet away and finally I could not concentrate on what I needed because I felt so scrutinized. I would never steal and it was very offensive. My fiance noticed the employee watching me so closely and obviously and was very upset as well. Afterwards, I went upstairs to look for a dress. I found one and needed to try it on. But, the sales associates were feeling rude and lazy and insisted that I use a dressing room DOWNSTAIRS to try on one dress as I stood right outside the fitting room upstairs! They were so rude and unaccomodating that I left without trying on the dress. I am offended and frustrated. I was also followed into the restroom by an employee there who pretended to wash her hands while she stared at me the entire time. I am not happy and am reconsidering ever shopping from Kohls again, which is a shame, because I have found some great purchases in the past.
— I am offended, disgusted and frustrated, and their actions cost me from purchasing items I really needed.

Company: Kohl's
Country: USA

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