Build-a Bear
Hamleys

Visited Build -a-bear store in Hamleys in London and recieved appalling service
Staff werenot interested in the Children. Stuffed the Bear and sent us to the till. Staff member on the till was on the phone no offer of loyalty card or discount from next purchase. None of the imagination around the process. How do I know they were so bad went to the same shop in Chester and had a very enjoyable experience.
Stff trainuing on customer service for stff in Hamleys essential. Dissappointed in most of Hamleys staff as a whole had travelled from Scotland to go to this store stff/demonstators very poor except for the cloured gentleman doing the colour changing pens.

Company: Build-a Bear
Country: USA

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