Enhanced Services Billing (ESBI)
Recorded Yes Answers Used to Bill $39.95 to Phone Account

Our business has been harassed by this company. We have received as many as 3 calls in one day, everyday of the work week. They call stating they need to update our business information for our internet Verizon listing. (We are a customer of Verizon & Verizon Yellow Pages.) They then ask you to answer yes or no to the questions, name of business, phone number, address etc. They then ask for you to hold for a manager to record your answers. We usually hang up on them at this point but I guess a moment of weakness and with the promise they wont call back again my associate answered the questions being recorded.


This information was then used to bill my Verizon Phone bill with a charge of $39.95 plus tax. I called the company immediately after seeing the charge on my phone bill. The woman on the phone was very nice and let me listen to the recording. You can clearly hear the "Yes" answers. I believe this company adds in the "yes" answers to the recording which goes on to explain what you are buying and what the charges are. I told the woman on the phone I will not pay for this "unauthorized" charge and to cancel this account and take us off their call list. She agreed and said it would take up to 2 billing cycles to see the credit. She gave me her name and Confirmation number. I will call Verizon to alert them to this scam and notify them I will not be paying the charges. If this company calls us again I will report them to the authorities.

Company: Enhanced Services Billing (ESBI)
Country: USA
Phone: 18662977888
Site: myoba.biz

  <     >