TransFirst Merchant Services - Nancy Borkowski
Transfirst, Merchant Services, Lease Finance Group Transfirst and Lease Finance Group go hand in hand to take advantage of small businesses by charging outrageous monthly fees that increased without notice in additional to the lease amount plus $169 t

June of we opened a small gift shop and were referred to Transfirst by our local bank so we could accept credit cards in the store. We signed a lease for four years for a rate of $31.61 a month.in addition to that amount, they charged a % of sales and a $20 per month minimum, a statement fee and there was some kind of additional fee that was charged every six months. All of which we paid faithfully every month.
In July we went out of business. We stayed open through June specifically becasue our lease was up on the machine in June. When we leased the equipment, we were told that one the lease was up, the machine was ours. After the shop closed, they continued to bill us the fees even though we notified them we wre going outof business.
In September, the minimum fee of $20 was increased to $50 without notice. So now were were paying $31.61 and $60 just to accept credit cards for a business we were no longer running. Since my sister (my partner in the company) wasn't working, she handled the remaining business. She tried to contact them several times, but they refused to talk to her. I finally got through to someone with Lease Finance Group who told me that they were continuing to charge the $31.61 becasue we had not returned the now five yar old piece of equipment and that we would have to pay an additional $169 or return it. They never mentioned the kay paid was separate from the credit card machine. We decided to keep it in case we would open again and paid the $169.
The lease fees stopped being charged and we through we were all done with them when much to our surprise, without any notice at all, they cleaned out our checking account charging us $400. I instructed my sister to call them. During the conversation their rep said they sent a ltter. Her husband went out and check the mail finding a letter stating they were charging us $400 for the pin pad that was not returned. At first the guy on the phone agreed to send a label so we could return the pin pad by Fed Ex and get our $400 back. But then he got on the phone and said because it had been so long they refused to accept the pin pad back and would not refund the $400. The last lease payment had been charged end of January so we wre looking at about 60 days. I asked to speak to his supervisor who was also very practiced at saying "I am sorry, there is nothing I can do." I asked to speak to his manager. His response was that this person was not in the office.
Bottom line is we paid $1548 dollars to lase the credit card machine which apparently did not include the leasing of the pin pad allowing people to enter a pin number and use their debit card, plus at least $20 a month for 4 yars and a month coming to $980 pluse a percentage of our sales. But that wasn't enough, they also got $169 for a five yar old piece of equipment that isn't compliant with new lawas becasue it shows the entire credit card number on the receipt and then charged an additional $400 for a pin pad that is about the size of a deck of cards that is also five years old and might be worth $10.
It is because of companies like this that small businesses do not make it. They lack any kind of morals or ethics and make their profits by ripping off the small businesses. All they had to do was spend 44 cents on a stamp and notify that if we did not return the equipment they would charge us the $400, but they did not. They just took every cent we had in our checking account left over after we worked hard for over four years. They are your typical corporate business that only is concerned for their bottom line, not the blood, sweat and tears of hard working people. We need to let corporate America know we will not stand for this anymore. I encourage anyone currently doing business with them to cancel your lease and if you are considering doing business with them, don't.

Company: TransFirst Merchant Services - Nancy Borkowski
Country: USA
State: Colorado
City: Louisville
Address: 371 Centennial Parkway
Phone: 8772795141
Site: transfirst.com

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