Wendys
Terrible service

Went thru drive Thru today at 1:05pm (Reg 4-03-16,1:05pm, 12901725 4 4052,17816 108th Ave SE Renton WA 98058) I live a mile from here so am familiar with poor service on a continuing basis from this site, I am aWendys customer so I keep hoping my calls and feedback will make a change.

Today, ordered a triple meal #3 with chili instead of fries and 4 chicken nuggets.

I left and headed to my destination, I reached in a bag and came out with chili, they placed the chili container on it's side nest to the hamburger in bottom of bag, the lid had come open and bottom of bag was leaking chili. I stopped and pulled into a parking lot, below the chili and hamburger was my straw, bent and flattened. There were 2 napkins but they were already covered with chili.in the other bag was 4 chicken nuggets and 2 napkins along with 4 sweet/sour sauces. I had asked for barbeque sauce. The nuggest were not warm but cold, all of them. Also in the bag were 2 napkins, no spoon for chili or crackers for chili. Person taking order had problem understanding English so I repeated everything at speaker and window. Today’s experience was the final straw, and I have gone out of my way to give them feedback and never asked for anything in return other than fixing the problem. Last time my hamburger had one less meat patty than ordered, food is rarely hot and forget the fries, soggy. How Wendy's can allow the service at this facility to continue is beyond me, I hear the same comment from other people in the area... HELP DAVE!

I remember when Wendy’s had to hire off duty police officers to control the traffic during lunch hour, and they wore buttons that said Hot and Juicy…. Now it should be Cold and Old!

Company: Wendys
Country: USA

  <     >