Liveatthelodge.com
Horrible customer service and unprofessional, disorganized staff

Coping with The Hotel of Overland Park condo complex continues to be a complete pain. It might not be considered a 5 star deserving complex, but that doesn't represent the conduct from the team. Like a former tenant, I'd the sad connection with being spoken to in a demeaning and condescending way on every event regarding an employee member, using the conditions of our complicated visit and our rent-signing time. Our partner and that I are enjoyable, type, sincere individuals who usually settled our expenses promptly, but somehow the team appeared to believe we earned a rude reaction to every issue we'd.

The month we were to maneuver out, December we settled lease on December 1. Within this complex, tenants get into the primary office at hand over a check coupled with lease and also the prior month's power bill. Upon coming and requesting what quantity we ought to spend that month, the girl operating offered us several which was astronomically greater than something we previously had. Wondering about this, she fixed himself, and offered us a far more sensible quantity. I subsequently described we were shifting on December 15 and questioned if lease was said to be prorated. The girl operating stated yes, and offered us that quantity. I wrote the check, passed it to her, also it was later cashed. After I asked about November 1-15is power statement, she mentioned it'd be delivered to our forwarding target for all of US to pay for.

Fast-forward towards the start of January. We'd yet to obtain a resources statement, and also to be about the secure part because we were conscious of the complexis issues with disorganization, created repeated efforts to get hold of any employee to ask about it. The telephone might possibly ring and band, or we'd abandon a note simply to don't have any reaction. Lastly, after six months, we succeeded in talking to D. She rudely informed us we owed $1,000. After requesting her to double check, she subsequently stated we owed $420 since we'd just compensated a number of Decemberis lease.

Our partner and that I needed to travel back again to Overland Park (we currently reside 7 and 4 hours absent, respectively) to obtain this straightened out. We described that after we settled Decis lease, the girl operating at that time guaranteed us the final monthis rent was to become prorated, and we'd simply been awaiting a resources statement (that never arrived.) This present lady, D, stated the very first woman was incorrect, and today we owed $125 in late charges, along with the remainder of Decis lease plus resources.

This criticism is not concerning the cash; it is concerning the unprofessional staff. If somebody is working out for you and it is managing tenant cash, he or she ought to know the correct methods, no conditions. I recognize we ought to have gotten the intended prorated go ahead written down, nevertheless when you transfer to a location, you're relying the team understands the things theyare doing. The truth that they smashed that confidence and not once apologized for that error, never once attempted to create it right, NEVERTHELESS billed us $95 in late charges, simply would go to show how they donot worry about customer support as well as their tenants. It truly is a disgrace; I'll no further suggest this condo complex to anybody.

Company: Liveatthelodge.com
Country: USA

  <     >