Salt River Project
SRP Turning off the electricity cause its in my mothers name and she has passed away

Why are they doing this? I lost my mother back in November she was on Hospice Home Care since June and my grandfather was here with her. I left my house and moved in her home to take care of her and him letting my credit go to crap to move in here and help with bills and take care of them.
Today SRP showed up at the door to turn off power not cause the bill is not paid but because the power cant be in a deceased persons name. I said what, then I thought no big. I called SRP and spoke with the supervisor (Julian) and she gave me an attitude saying she couldn't give me any info on her account unless she could speak to her (my deceased mother) and get me added. I was very angry at this point I asked for a few days to think about this and what would be my best route she said (he will be back today Friday or Monday to shut the power off. I got off the phone with her and contacted the consumer affairs department to see if I could find someone that would be reasonable I was wrong I spoke with Tony at first he seemed to understand my issues and said he would review things and get back to me when he called back he had an attitude right out of Julian's book.
I went into this thinking it would be an easy fix they would add me to the account and we go on as I have been just paying the bill. Well thats not the case I guess that would be to easy her name has to be removed and I either have to pay 275.00 for a deposit or 100.00 and get an M power box (which is a complete rip off) and I am responsible for the bill in her name meaning if I was to start a new account in my name with the deposit why would I also have to pay off her bill how can I bee to pay her bill but it cant stay in her name

Company: Salt River Project
Country: USA
Address: PO BOX 2950
Phone: 6022362043
Site: srp.com

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