Burberry
Bad experience

I'm writing to explain a poor encounter using the Burberry shop in White Plains, NY. On 12/27, I bought an attractive coat and scarf as presents for my parents. I examined my bill the next evening and understood I had been incorrectly billed a 9.6% income tax. I instantly named the shop and was informed by Nicholas he was not able to assist me correct the issue since he was not really acquainted with the income tax. Since I have decided on providing the things as presents the next day, I questioned if he'd have the ability to alter the income tax easily arrived personally using the bill; he explained he was not certain and that I must talk to Lisa, the supervisor, the next day.

I approached Lisa the next evening (nowadays), who explained the register had 'glitched' which the statement could be fixed tomorrow. I inquired easily could are available in nowadays alternatively to repair the issue and was informed that yes, I really could, but that it "did not create any feeling... But do whatever makes you cozy".

Afterwards I went in and return the things. It is unsettling that 1) this kind of error might happen at Burberry within the first-place and 2) the mistake was handled delicately from the store-manager. I anticipate just the greatest from Burberry, as well as a 1-2% overcharge is sufficient to show off a normal client.

I indicated these issues to Jeanette from customer support within the telephone. She served appropriately when talking to me and that I don't have any question when the store-manager have been as skilled as her, the event might have been overlooked right now.

Company: Burberry
Country: USA

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