Southwestern BEll Communications
Southwestern Bel Communications Phone book ripoff

SBC rips off consumers who need to order a phone book outside the city where they live. I needed one for Sherman TX (a town of about 16,000 residents, phone book 3/4 of an inch thick.) It cost $37 including postage and handling of about $7. P&H is reasonable, but $30 for the book is not (especially when the book is free if you order one for your home town)!

Yes, I knew of the charge when I ordered the book, so there was no deception involved. However, the phone company is a regulated utility, and it is outrageous that they charge this much for something that probably costs them 50 cents to produce. (And they are making money from the advertising!)

What a rip off! I have written our state corporation commision for an opinion on this. I'll keep you updated.

Thanks

Company: Southwestern BEll Communications
Country: USA
Site: www.sbc.com

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