Thelensdepot.com
Terrible Customer Service!

Lensdepot.com requires ID and a backup (mail with correct address if ID address is incorrect).

I emailed a picture of my passport as I could not get my hands on my license at the time and government mail showing my correct address. I advised I will bring the info with me when I come. I received an email stating they needed my driver's license and supporting documentation showing my address or they would cancel my order.

I emailed that I sent my picture ID as requested when I called to confirm all they needed was a picture ID and mail showing my address, however due to limited time, I needed them to be specific as I could not "go back and forth like this".

Oscar sent me an email advising me he is cancelling my order and that his email was specific (which it was not until he advised he was cancelling my order). Now I am faced with purchasing the item new to avoid inconvenience to my customers during a project I am doing in 48 hours.

I called after the email (several times) and they would not answer. I emailed and there has been no response.

I will be reporting them to the BBB as well as contacting my bank to dispute the charge as they have already taken payment and have refused me service.

I will NEVER do business with these people again.

Company: Thelensdepot.com
Country: USA
Phone: 4079641075
Site: thelensdepot.com

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