Seattle Direct Coffee
Took an unauthorized $79 from my bank account

I check my bank account online every day and noticed a charge on my checking account for $79 which was unauthorized. I called my bank and told them. Now I have to go through all the crap to get it reimbursed to me. I did a "$5.00" trial offer with Seattle Direct Coffee over a year ago, thinking it was affiliated with Seattle's Best Coffee, which it is not in any way. Their scam is to tell you it is $5.00 then in fine print it turns into 25.00, then they start billing you every couple days without authorization. I canceled the account, and thought it was over, but now out of the blue, they bill me again for nothing. I made repeated calls to the number 866-794-2030, and got only a recording that does not give the name of the company. It just says please leave a message and one of our reps will get back to you. They don't Finally I called, and got through. I spoke with an employee who told me it would take up to 60 days for a refund and no managers were available. They said they had a computer glitch and it reinstated canceled accounts from over a year or more ago, and just started billing people. B*LS*T! Something like this just doesn't "Happen". How can this company get away with this???!!!

Company: Seattle Direct Coffee
Country: USA
State: Illinois
City: Evanston
Address: P.O. Box 4004

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