Print Harmony
Beware! Refusal to reprint job which arrived glued together at client's office... Basically told that they were not going to stand behind their product

Warning!!! Recently ordered full-color flyers from Print Harmony of Clearwater Florida. The order was drop-shipped to the client for a time-sensitive insert into a publication.

When the flyers arrived, they were glued together in one corner because they were packaged before they were dry. Contacted Customer Service and they said they would contact us the next day. We were contacted the next day and told that they were not going to reprint the job. The customer service Rep I spoke to "Chloe" basically told me "the job would NEVER dry"... And they "usually catch problems in pre-press but they missed this one."

Basically, they blamed us for the problem because of the choice of the color black we used. We paid for full-color flyers. There is nothing in the terms and conditions or artwork specifications on their website that makes any reference to any issues or possibility of issues from using CMYK 100% Black, which is the default black in every graphic design program sold today.

Company: Print Harmony
Country: USA
State: Florida
City: Clearwater
Address: 12910 Automobile Blvd Suite D
Phone: 8665908550
Site: printharmony.com

  <     >