Beautiful Options Salon
Catalyst Salon Do not get a Gift Certificate here, Unfair, Unjust, Bad customer service!

My little brother who is only 18 and in college bought me a gift certificate for my birthday.$ 55.00 for a facial, I had forgotten I had the cert and its been a little over a year. I called Mamta today to make an appointment for my much needed facial only to be told that
My gift certificate was expired because its over a year. So what now, do I get my money back, No.? Can I get a facial, No.? I asked Mamta to kindly ask her Boss Crystal Flora, who is a stylist and owns the salon. The salon's name is Beautiful Options Salon, but is under a DBA (doing business as) Name of Catalyst Salon. Mamta told me that Crystal said that no I could not use the gift certificate.
I work at a law firm and handle Legal Binding Leases and Contracts for a living, so naturally The first thing I asked was If they had that in writing because its written no where on the Gift certificate and no where was there terms and conditions specified with the envelope
And other services they perform with Mamtas name on it. She said they will not be honoring the gift certificate nor would a refund be issued. Consumers beware. I would never recommend this salon to anyone as the customer service is horrible, and
They are obviously so hard up for money that they refuse a customer with a gift certificate that could
Have given them more business in the future.

Company: Beautiful Options Salon
Country: USA
State: California
City: Northridge
Address: 9155 Reseda Blvd Northridge CA 91324
Phone: 8183412889
Site: saloncatalyst.com

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