Custom Exotic Wear
Never Delivered. Even lied saying she sent it twice - it was never mailed! Endless frustration. Redmond, Washington

I ordered a costume in May. I paid for it the same day the order was placed. Later Brenda even asked for more money for more materials to finish it. I paid those immediately.

But the costume never arrived. Brenda would go weeks without communicating. When she did mail me - she'd say she mailed it, but could provide no tracking number. Then she said she mailed it again - again no tracking number. She said her internet went out for weeks and she couldn't communicate with me. She even said she went to a funeral - on two different occasions.

This business gave me nothing but lie after lie after lie. It is three months later and my money is gone and I never got what I ordered. So frustrating.

A terrible, unethical business that just lies and has no intention of delivering.

Here's a timeline:

05/29 Brenda sends invoice for order
05/29 Payment sent for order
05/29 Brenda: "I look forward to starting your order right away!"
05/29 Brenda: "I will keep you posted on my progress"
06/05 Haven't heard from Brenda - I sent a note to check on progress.
06/05 Brenda: "Moving right along here with your order. I did however, run into a snag with the under-skirt that we use for the fullness you wanted. It seems since the last time I ordered one, they have gone up $10 in price."
06/05 I send an additional $10
06/17-06/22 2 separate mails from me were not responded to
06/24 Brenda: "So sorry I haven't gotten back to you sooner, I have been out of town for a couple of days on emergency."
06/25-07/06:2 separate mails from me were not responded to
07/06 I write saying I absolutely need the dress by the end of the month for an event, please commit to that date or offer a refund
07/06 Brenda: "I will have everything ready and shipped to you by then. Just getting the smaller pieces done now. I will keep in touch. Got to run up to the fabric shop for more materials."
07/06-07/18:3 separate mails from me were not responded to
07/18 Brenda: "Just finishing up the apron here, had to do the ties over. Will have another update shortly."
07/19 Brenda: "Ok, I should have it out by then. Working on it again right now, looking good... Will be sewing all day."
07/19-07/24:5 separate mails from me were not responded to. At this point my deadline has now been missed.
08/06 Brenda Responded super-fast to my inquiry from a different email address about a new sale. Appears she really does respond to emails if they are about getting more money.
08/07 Brenda: "The package was returned to me and I must re ship it to you. We have been out of state attending my son's father's funeral... Will re-ship now for you."
08/07 Brenda: "Yes, my internet service was down for almost a week, that is why. I've been trying to catch up ever since on emails. Let me get tracking info for you."
08/10 Brenda: "I am out of state at the moment, don't have the trackiing info. Here. You should receive the package tomorrow."
08/15 Brenda: "Just got back from my son's father's funeral. I'm catching up on all emails and such, and will provide you with a tracking number shortly."
08/17 Brenda: "Getting tracking info for you now"
08/19 Brenda: "You are all set to go, just waiting for my courrier to get back with shipping info. Will have to you in a jiffy."
08/19-08/23 4 separate mails from me were not responded to

Company: Custom Exotic Wear
Country: USA
Site: www.customexoticwear.com

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