Nordstrom's
Great customer service! Sale price adjustment
- 08-27-2009
- 41
We've received your message - a customer service representative will be with you shortly.
You have been connected to John O.
John O: Hello and welcome to Nordstrom, Amy!
John O: I see your question: Do you have a policy on price adjustments?
Amy: Hi yes
John O: We offer sale adjustments as well as price matching services for our customers.
Amy: I ordered some jeans online less than a month and noticed that they have gone on sale. How would I go about getting the sale adjustment?
John O: For clarification, are you looking for a sale adjustment? Or a price match with one of our competitors?
John O: Thank you.
John O: I can assist you with this here.
John O: May I have your order number please?
Amy: i'll need to find it one minute
John O: Thank you.
Amy: I can't find the email
Amy: is there another way to look it up?
John O: May I have your last name and billing zip code please?
Amy: Walz 53132
John O: Thank you. It will be just one moment please, while I locate your order in our system.
John O: For security purposes, would you please verify the street name for the billing address?
Amy: Dory Dr
John O: Thank you. I have your order for the Paige Premium Denim 'Pico' Flap Pocket Stretch Jeans (Midnight Rocker), item 93363, size 28 in view now.
John O: Thank you for your patience, Amy. I show you paid $117.90 and currently this is on sale for $78.90. A credit in the amount of $39.00, plus any tax if applicable, will be issued to your MasterCard account ending in 5324. Please note, your credit will be reflected on your next billing statement according to your billing cycle.
Amy: Okay great!
John O: You are welcome! Is there anything else I can assist you with at this time?
Amy: That's it, thank you very much!
John O: Thank you for visiting Nordstrom. Have a great day, Amy. If we can be of further assistance, please feel free to visit Live Chat again or reach us 24 hours a day at 1.888.282.6060.
Company: Nordstrom's
Country: USA