Smsvw
Misleading texts regarding service - I never agreed to pay $9.99/month to dial 1-800 numbers. Cranston, Rhode Island

I received texts regarding info svc and being billed $9.99. I ignored them. I read one today and it stated that they were going to renew my service. I called, as I never agreed to any service in the first place. They insisted that I responded with a 'Y' in April. I stated that I would never agree to pay $10.00/month for a service and not know what it was for, how I was billed, etc.
I requested to speak with a manager. The customer service billing dept could only contact a manager by text and informed me that they would return my call on a M-F, during business hours. I explained that this was unacceptable, as I could not possible stay by my phone and be available at an unknown time. I stated I would hold and wait for them to get a manager to pick up the line, if they could not transfer me.
I refused to hang up and insisted they get a manager on the phone - I would wait.
I called them on another line and went through the same process and refused to hang up and stated that I would wait, as I needed to work and needed to get resolution for this issue. I requested to know if they were a corporation or a private company. The employee had no idea what I was talking about. I asked for their address and wanted to know who headed their business - did they have a president? She stated that she did not have that information. I stated that I would need to contact the BBB and maybe the attorney general's office to see if they were legit. They eventually hung up on me when I wanted to continue waiting for a manager.
I called back and this time the customer service billing dept was able to provide me with a refund via mail (pending). Isn't that miraculous! While I appreciate the refund, how did I get locked into this in the first place and why is speaking to a manager so secret agent??? And how can a legit company not have a website/location for company information on management? This is totally inappropriate!

Company: Smsvw
Country: USA
State: Delaware
City: Wilimington
Address: 1000 N West Street - Suite 1200
Phone: 800741590

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