Georgia Power - Southern Company
Thier Power Surges Broke My AC Unit

On Thursday night, August 6 there were at least four power surges in my house which knocked out my clocks and turned my AC off. Well on Friday, August 7 the heat rose and rose in my house.

By noon, it was 85 degress in my house and the thermostat was set on 75... I called Georgia Power and complained about the power surges which they made note of in my file. I got home at 7 P.M. And it was still 85 the temperature had not changed. I immediatley called my AC guy who asked me if I had noticed anything unusual. The only thing I could tell him was about the power surges, so he had me check my fuse box and we determined it wasn't a fuse issue.

On Saturday, August 8 my AC guy came to the house to determine what was wrong with my AC unit. He had to replace the capacitor which can go out because of power surges. He provided us with the busted capacitor and some paperwork to validate its failure due to the power surges.

I once again called Georgia Power and told them what had happened. They informed me that they were going to file a claim about it becuase they did cause power surges in the area and they were going to see if I could be reimbursed for the AC repairman and the part replacement.

Well today, I got a call from a GA Power employee who informed me that they did in fact cause the power surges, but that they were not responsible for paying for the repair because they do these types of power surges all the time and that they were not negligent in doing so. Well I say that is a crock of crap!!! They caused the surges and they caused the breakage in my AC unit. They need to fix it! We are talking about less than $400 which is a lot of money to an individual, but not a lot of money to a huge corporation.

You cannot damage someone's property and say oh well we do these things all the time... Deal with it. How is that justice! That would be like someone rear ending you and then saying yeah I am not going to pay for the damage to your car because well frankly you were in my way and you should pay for the damage to my car... That is ridiculous!

They damaged it, they need to pay for the repair!

Company: Georgia Power - Southern Company
Country: USA
State: Georgia
City: Atlanta
Address: 241 Ralph McGill Boulevard NE
Phone: 4045066526

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