EMUSIC.com
E-music refused to issue a refund after I was billed twice for the same service after i cancelled the subscription and purchased a prepaid card

Once I cancelled the subscription and purchased a prepaid card I found out that since I used the same e-mail address that you can only have one account per e-mail address—which was never stated. I discovered that despite putting in the activation code for the prepaid card they hey never activated code and just billed my credit card. When I called for a refund they told me they don't issue refunds on subscriptions I can't use the same email address.

So I paid $11 to activate the subscription, $30 for the prepaid card and they billed me another $11 for a monthly service fee. When I called to explain that I only had one e-mail address the customer service person told me that was my problem and they don't issue refunds for the prepaid cards either. So I am stuck with a useless card that I have paid over $50 for services that I have not used.

Company: EMUSIC.com
Country: USA
State: New York
City: New York
Phone: 8668662409271

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