Partner Van Lines "Art Of Moving"
Bait and switch company

I had serveral companies inspect my 3 bedroom condo for cross country moving estimates. Partner's agent seemed a bit cavalier, I don't think he even had a notebook to make notes or record his proposal, and I was surprised at his estimate of "not to exceed 12K lbs for under $6000. I did not feel good about the company because of his attitude and his seemingly too low price. The other companies (with more name recognition) had much higher estimates, and I expected to go with one of them. One of them told me to be certain to check whoever I used on BBB. So I did, and was surprised to learn that the top 2 contenders had 26 and 28 complaints respectively against them. I then turned to Partner who had only 2 complaints. I reluctantly decided that maybe they knew what they were doing and could give me a good rate and have no problems. Big mistake.

Moving day came, and I was not ready. They helped me to pack. They were reassuring. We began at 8 am, and we did not finish until 11:30 pm. They had to come back with their small van truck 3 times at least. We were all exhausted. As we were finishing they handed me a satisfaction survey. I think the only real reason to hand me that survey at that time was to have me read that (according to them) it is customary to give the men moving me a TIP! I did not. (i don't think that was what was so bad about them, it was just quite irritating. I have never tipped a mover before.)

The next day they told me that I had enough stuff to fill a 6 bedroom house, and that the quote they gave me had to be voided. They actually accused me of adding stuff to my move (I had added one large table, but I actually left a lot greater volume of stuff I had told them I would take) Now they went from under $6000 to over $1 more than double the original quote, but now they had my stuff.

The manager/owner or whatever he was told me that my stuff was in the city, and that i could have any one of the ones that i had originally contacted to come get it at no charge. I think that would have been the smarter thing.instead, I decided to go forward and pay them even though it was an apparent bait and switch type of company.

So they moved my stuff. When it arrived, there was tons of stuff broken that had been very carefully packed. They even broke the leg off of my very antique Duncan Fife dining table, scratched my tv armoire in many places, broke the arm of my antique camel back couch, and in general were unsatisfactory. It was infuriating.

I failed to purchase the moving insurance. Then I failed to fill out my complaint to them within the 9 months (i am still unpacking, so i hadn't even figured out what all was broken). My bad! But Parter is a very bad moving company. They bait and switch and then accuse you of padding your load. Don't make the same mistake as I did. Buyer beware!!!

Company: Partner Van Lines "Art Of Moving"
Country: USA
State: California
City: Mountain View
Address: 2500 Old Middlefield Way, Suite B
Phone: 6508430803

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