Dorel Juvenile Group - Cosco
Defective Chair breaks, and company does nothing!

Model 14-716 Ant1W
044681371875
3362-4552

I bought this chair at Walmart of Taylor's, SC on May 14 or sometime that week. On the morning of May 21, it cracked and I fell down. After the fall, I hurt my hip, and it stung for a half hour or so but thank goodness no medical operations. I returned the chair to Walmart on May 21 and exchanged it for a more expensive model. I am young of age, the fall from the chair did not cause any serious medical issues. However, I believe Dorel has a defect in the chair, and perhaps one day someone will get hurt and will sue. Walmart told me that they would return the chair to Dorel.

It may be wise to recall those chairs, just encase someone else does get hurt. Apple Computer had to recall many thousands of their iBook G4 batteries because random batteries were deemed a fire hazard. I had used a fire hazard battery without knowledge for 3.5 years without a problem. So I believe with Dorel's chair there are others out there with this defect. Someone at the Taylor's Walmart told me that they get lots of chair returns, so its possible that others who have had this experience have not bothered to contact Dorel, and just have exchanged the chair for a new model.

I was contacted by Dorel by phone after I filed a online complaint and the agent I spoke with "Anita Engleking" said she would contact the Taylors Walmart about the chair, but someone dropped the ball at both Dorel and Walmart, and they are poo-pooing this whole thing, and avoiding any investigation as I was not injured and the chair was only worth $10. However a chair breaking on someone, may result in a death or injury of someone one day, if there is a defect in the chair.

I have photos of the welding of the chair and all the details that I took after my fall. My hip hurt for a half hour.

Dorel needs to take this matter seriously.

Company: Dorel Juvenile Group - Cosco
Country: USA
State: Indiana
City: Columbis
Address: 2525 State St
Phone: 8123144379

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