Ikea
Poor customer service

I puchased a as-is sofa from Ikea, the item was dirty but not broken. I had it delivered and it arriived broken. SOmething happened to the sofa from the time I left it for delivery and the time it arrived.

Over the next 4 days, I spoke to people at Ikea from customer service to managers to customer relations at corporate office, even thought every last one of them agreed that I was in the right, their store policy forbid them from righting the wrong. I understand the policy, but the circumstance is not typical.

This is very surprising to me that a company who pride itself on being consumer and enviromentally friendly does not have even one person in the companhy who is authorized to step outside of company policy to right a wrong.in the past years, I spent about $2,000.00 per year on average at Ikea. I am so disappointed on how they handle this situation that I can not see myself spending any more money there.

Company: Ikea
Country: USA

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