Insight Publishing, Innovators Group, International Speakers Network
BBB Response to their lies! Dishonest, ripoff, scam, rude, breach of contract

1. My contract stipulated a "blue line proof" not a proof sheet. I asked for a "blue line proof" in an email dated 18 DEC 08. If I had been told at that point that there was no "blue line proof, " there would've been enough time to make corrections and prevent this issue.

2. When you magnify the faxed (to me from them) copy of the alledged "Cover Proof" it appears "doctored." If there is only one proof sheet, then why does mine say "Cover Proof?" Ask to see original faxes sent from me on 1 OCT 08. Ask to see emails to/from Brittany Stewart and me also dated 1 OCT 08. Those are kept on their server, as told to me by Jeanne Baach... Unless that's another lie.

3.in an email dated 3 FEB 09 from Jeanne Baach, Senior Marketing Director, she states "The ISBN # you have is an exclusive ISBN # on the back cover as that is what you requested... We had previously discussed this." I agree with Mr. Wright that I never paid for an exclusive ISBN, yet to solve the issue of different ISBN # on my cover and on the inside of the book, Ms. Baach lied to me. Another example of their failing to admit to a mistake.

4. I only received an electronic copy of the book cover via email on 27 JAN 09. The reason, I gave an alternate email, one the company never used before. The email address they had on file for me, and the one used to communicate with me throughout the book project was my KY Department of Education account with Madison County Schools. This account does not allow files as large as theirs (8 Mb) to be received. Therefore, as I state, I never received a copy of the book cover, only my cover picture with my approved title, Dr. Kevin F. Hub.

5. If I've had this much trouble with one project, why would I consider doing further business with them, especially any business that requires money sent to them upfront?

6. The contract was not completed as stated. I never received via overnight delivery any "blue line proofs." Regardless of their new, improved and more efficient system (says CEO D Wright) of working with authors, it was not as stated in my contract. New contracts (posted on their website as samples) no longer include the language of "blue line proofs."

7. Verbatim from my contract dated, signed and accepted on 17 JAN 08

"ITEM EIGHT: BLUE LINE PROOFS - First Party will overnight Second Party the blue line proofs from the printer once we receive. The cost will be $30.00, which will be charged to the Second Party's payment information on file. First Party will include a pre-paid overnight envelope for return inside the package. This is to ensure accuracy and MUST be sent back by Second Party with a signature within 48 HOURS of receiving. A representative from First Party's company will contact you the day of mailing on where to overnight the proofs."

8. My email on 18 DEC 08 indicates my attention to the detail of the contract and concern that I had missed something and would delay the project. I received no response from that email.

9.in addition to the language concerning "blue line proofs" in the contract, it's also mentioned in the "Welcome and important information" memo sent to new publishing clients by aforementioned Jeanne Baach.

Company: Insight Publishing, Innovators Group, International Speakers Network
Country: USA
State: Tennessee
City: Sevierville
Address: 647 Wall Street
Phone: 8654290252

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