1st National Merchant Service - 1st National Processing
Slammed by 1st National Merchant Processing

Our small company was just slammed by 1st National Processing.

We fell prey to a scam by this company by misrepresentation and fraudulent practices; and boy do I fee stupid.in retrospect there were many red flags.

Our current Merchant Provider was changed by them without our knowledge under the guise of updating our terminal. Not only do we now have their terminal, but they have our original one.

When we received their fradulent fax about updating the terminal and spoke to them by phone, I asked why Costco had changed from Evalon to 1st National Processing. Rep, Michael Judd, replied, "I don't know." When their downloading was unsuccessful, they said they would replace our terminal with a new one.

They failed to terminate our original provider, so I found out when I saw the debit from Costco in our account. Costco then walked me through the process of deleting their information and re-downloading the original.

When we called the company to cancel our account yesterday, Account Manager, Heidi Dattler, said, "What took you so long?" Huh?

So now they plan to debit our account for charges until the account is cancelled in about 30 days and are holding us responsible for the $450 terminal, claiming no knowledge of receiving ours.

This is only just beginning. Stay away from this company.

Company: 1st National Merchant Service - 1st National Processing
Country: USA
State: Florida
City: St. Petersburg
Address: 1700 66th Street No Suite 400
Phone: 8665599257

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