Columbia House
Bad service

I placed an order, they ignored it, a duplicate order that costs more than double the original order (and includes a DVD I didn't order) suddenly shows up in my account history and they're charging me for that. They won't cancel that fake order, are giving me the runaround that it's "being reviewed, " all the while still sending me items from the duplicate order and charging me. They claim that they can't cancel it and that I have to return it to them once I get it, while still charging me this whole time.

Update: So what happens after I send the items back to them? They create yet another false order for only three of the four titles I originally ordered, and charge me $20 more for those three items than my actual order for four items! Why can't they just send me the damn order I actually made and charge me the correct amount for it? The level of incompetence at Columbia House is mind-blowing.

This isn't the first time something like this has happened to me. One time I asked them why they weren't shipping out an order, so what do they do? Create a second order and charge me twice! When I tell them what they just did, they created a third order and charged me a third time! When I returned the two duplicate orders, they froze my account because of excessive returns!

You get what you pay for — cheap movies but the worst customer service possible. If you ever sign up with them, I strongly recommend a virtual credit card with a cap so they can't pull this crap on you.

Company: Columbia House
Country: USA
Site: columbiahouse.com

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