Dish Network
Ripoff Palatime IL

To whom it may concern:

Please help me to resolve an issue with dish network.
(PHONE: 1-800-333-3474 (DISH)

I subscribed the satellite Di$h.

The promotional contract is that I have to subscribe it for one year. Somehow I have to move to a new place. This new apt does not allow me to install Dish.

I already knew this before moving into a new place.
One easy way is just pay for one year even though I am not
using DI$H anymore. My contract ends on July 3rd.

I moved to a new place in early January.

So, if I pay until that time, then it will cost all-told (130.00 dollars).

I phoned DI$H for this issue.
I called dishnetwork.com

I think it was on Jan. 5 mid nigtht (possible Jan 6).
The service operator (id#: 8N4) suggested three options
(1) Pay until the end of my contract — roughly
130dollars
(2) Purchase buy-out option — 120 dollars.
(3) Pay penalty — 240 dollars.

I selected option (2).

The difference between (1) and (2) is only $10.

Anyway I can save some money. I decided to take option (2).

Options (1) has merit. I can move my dish to any place.
So if I move this to one of my friends', then he can watch it. And I am still keeping my contract.
That is what I thought. But after he suggested option (2), I changed my mind because I can save $10.

The operator said, this special offer is only today.
So I decided this in a hurry.

He also said this buy-out option should be pruchased by
credit card since this offer is only today right now.

So I gave my visa credit card number.

At that time, I confirmed this option is not
de-activation. Nor cancellation. Because if it is deactivation, I might pay some penalty to the cable box distributor (mydishnow.com phone: 914-428-8191, Jodie, e-management)

I remember I also asked "is there no additional penalty if I purchase buy-out option?" He clearly said no more penalty.

I thought I am completely free from this contract.

In Feb, I got a bill from Discover card.
The mydishnow.com charged me 330 dollars on Jan 17.
I called Jodie at 914-428-8191. She said I broke the contract. I explaind my situation. I purchased buy-out.
I do not break any contract. She was harping on the terms and contracts.

I asked how you did know my account was deactivated.
She said, she got to know from Di$h network.
What is my account status? She said my account is being deactivated.

I said it can not be because I purchased "buy-out".
Buy-out and deactivation are different. And she also added "Dish network charged my company,
so we have to charge you 330 dollars."

She referred me to Di$h network.
I called again. Di$h network referred me to that company.
Back and forth...

Please help me resolve this issue.

Company: Dish Network
Country: USA
State: Nationwide
Address: Dept 0063, Palatine, IL
Phone: 8003333474

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