Lexmark
Bad service

I bought a Lexmark Printer Series (1300). Dual cartridge holder color/black, I called Lexmark and asked for the cartridge number for black. I was told to purchase #16. I did for $34 plus tax. It won't sit correctly in it's housing. I emailed Lexmark a week ago, about the problem no response.

I'm stuck with a useless and expensive ink cartridge. Unable to return it to the retailer because it has been opened.

Suggestions???

Company: Lexmark
Country: USA

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