Barnes and Noble
Bad service

Barnes and noble online refuses to alter shipping addresses even when they know they are incorrect and have not yet been delivered to the shipped to address. Despite many contacts to their customer service they refused to call UPS, provide the tracking number and the correct shipping address. And they lied about the reason.initially they said that it was too far in the shipping process and could not be altered. But I contacted UPS and found that this was a lie and they could alter it with a phone call. Then they just refused to do it and said it was my issue, once I didn't receive the books I could dispute the charge on my credit card. Of course, this was purchased on a gift card. To which they said I was just out of luck but if I wanted to reorder the books and pay for them a second time they would be happy to ship them to the correct address.

Company: Barnes and Noble
Country: USA

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