J2 Global
J2 refuses to port numbers, claims FCC laws do not apply to them

As a user of eVoice plus' product, my company had grown to the point where I needed to upgrade to eVoice receptionist. The website makes it appear that upgrading is an easy process with a 30 day free trial.

What they don't tell you is that you'll have to change all your marketing and advertising because they choose not to port numbers from within their own services.

When talking to customer support, the woman was rude, interrupted several times, and refused to listen to my questions regarding why it could not be done.

An email was sent apologizing for the poor customer support, but claimed that because they get the numbers from two different "pools, " it is impossible for them to port the numbers over, and because they are not a true communications provider, but a reseller, the FCC laws do not apply to them.

I am currently discussing matters with an attorney. I would have never signed up for eVoice receptionist—indeed, I would have never signed up for eVoice plus—had I known that it would be impossible to port telephone numbers. Their website implies they can port any number over to their service, yet they refuse to do so with me. I even offered to pay whatever costs were involved in the number porting up to $1000 to facilitate the transfer, but j2 appears to hold firmly to their conviction that they do not have to follow laws which require telecommunication companies to allow numbers to be ported over from one service to another.

Another thing: beware of any "telecommunications company" that does not have the infrastructure to transfer calls within the company, instead placing the burden on you to write down and/or remember a new number or email to contact.

J2 is such a company. I am ashamed and embarrassed to have ever even thought they were an ethical and reputable company.

Company: J2 Global
Country: USA
State: California
Site: evoice.com

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