Buy.com
Bad service

I purchased a video card on 9/8 for $34.99 after a $20.00 manufactures rebate and free shipping. Two days later they reduced the price to $29.99 after a $20.00 manufacturers rebate and free shipping (exactly the same thing only $5.00 cheaper). I submitted my request on 9/11 and received a response saying that my request has to be made within 3 days and can't be shipped with free shipping or have any rebates or coupons associated with it. As well the price match is only against a small handful of other e-tailers (about 7) they don't even match price against themselves. So how can they advertise a price match guarantee that is so different from industry standards for a price match guarantee? I don't know but I'm not shopping there any more as long as they advertise the price match guarantee without spelling out the conditions. I find it very deceptive. I called to complain and they didn't care even when I told them I wouldn't shop there anymore. What does that say?

Company: Buy.com
Country: USA
Site: buy.com

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