Portrait Innovations
Bait and switch, deceptive sales practices

My wife bought our daughter in for their $9.95 portrait special and wound up paying about $65 which included printouts of several photos that were taken, plus a CD which my wife was assured contained low-res and high-res files of all the photos that had been taken. When my wife got home I looked things over; the printouts supplied by Portrait Innovations (PI) were mediocre quality at best. I was able to produce a better quality printout (small size, from the supplied low-res files) from my Epson printer at home. What's worse is the images PI supplied on the CD were low-res JPEGs, but the high-res files are encrypted in a proprietary "pi2" format that cannot be opened on a home computer.

I have since learned that the only way to get these files in a format that we can use is to pay PI a LOT more money. This goes COMPLETELY against what my wife was told at the time of purchase. I *strongly* advise people to *avoid* PI, unless you have absolutely no desire to have the high-res images that you can use yourself.

Company: Portrait Innovations
Country: USA
State: New Jersey
City: North Brunswick
Address: 536 Shoppes Boulevard
Phone: 8562229477

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