Comcast
Cable TV Fremont California

In the third week of July I went to Comcast Service office in Fremont, CA to get cable service for my apartment. There is no telephone in this office to enquire if it is open or not. It was a week day, when in the morning I reached the Comcast office and found it close. A notice was posted on the door for the closure. Nobody could think that the office will be closed on a working day. Many people were coming and returning disappointedly like me.

The next day I again went to the Comcast Service office and asked for cable service for my apartment. I found the Comcast staff arrogant, uncooperative and shockingly impolite. A woman employ handled my case. She said that there is a special package and I will get their Expanded Basic channels on discounted rate. At the end I asked her to give me written information about the cable package I will be getting. She said a technician will come to fix the cable service but refused to provide any written information about the service and how much I will be charged.

On July 25th a Comcast technician came to my apartment at around 5 pm. The technician was impolite and uncooperative. He moved my TV from one corner of the room to another corner because the cable wire was short and he was unwilling to put an extension cable. He had a very old TV signal receiver which he attached to my TV set and showed me some channels. The technician asked me to sign a paper which I signed without reading because it would have taken at least half an hour to read carefully the fine print.

Later that day when I tried to watch various channels, I found that the cable receiver is very slow in response. I complained to Comcast's customer service.

Probably, one day later I called the customer service to add one more channel and to know how much I will be paying for the current package. The agent was unable to tell me how much I am going to pay. I asked him what will cost if I take your limited basic plus two Asian channels. Then I told the agent better I continue with my original package. The agent said that now I have changed the plan and computer system is not giving me back the old package because I am now a new customer.

After this, I was left with few local and advertising channels and two Asian channels. Still I had problem in receiving those channels because of rusty signal received.

I again called the customer service and complained about the receiver as well as the awkward position of my TV. I was told that a technician will come on July 31st between 8am and 12 noon to provide a new receiver and extend cable.

No technician turned up during this period. When I contacted customer service I was told that technician is very busy and now he will come between 3-5 pm. Again no technician came. I again called the customer service and was told that now technician will come around 6 P.M. He brought another receiver, extended cable wire and helped move my TV back to other corner.

Few days later I got a bill for $79.52 which showed that I have Limited Standard and Expanded Basic and Sony/Zee channels. However, I had only Limited Standard with Sony/Zee channels.

I went to Comcast's service center in Fremont to ask why I am billed for the service which I am not receiving. I asked the Comcast employee why my original package was cancelled. She said you made changes to your package and that package was for July only and now it is the month of August.

[Mind you Comcast customer service agent told me that he cannot return to old package because computer is not accepting and I am considered a new customer after making changes to my original package.]

She gave me a new printed bill which has so many figures and does not clearly show how much I have to pay.

Few days later I called the customer service and after talking to machines for at least 15 minutes I was able to talk to an agent. I told him to cancel the cable service. I asked him how much I have to pay. He told me to pay $ 78.80 and return the receiver to Comcast service center. I asked him why I should return the receiver it should be collected by your company. He said you are supposed to return the receiver under the Comcast agreement or you have to pay $10 for collection of receiver. I sent a check of $78.80 but did not return the receiver because I feel it is the responsibility of Comcast to collect the receiver and if the so-called agreement says that I have to return the equipment, I should have been told at the time to delivery of the receiver.

I feel I am cheated by Comcast. I feel its employees are arrogant and uncooperative because it has a monopoly of cable service in my area.

I believe that since the Comcast has monopoly of cable service in this area it is charging its customer arbitrarily, its customer service is inefficient, its employees work with this presumption that the people have no choice for cable service and its equipment agreement is unfair and unjust.

I believe that the Comcast should provide detailed information about the cost of the packages and equipment and other hidden charges at the time of enquiries about its cable service not at the time of delivery of equipment.

It was shocking for me to know that Comcast charges a small amount to change in any service. I was not told about this at the time of ordering cable service.

I feel that Comcast extorted $ 78.80 from me without providing service to my satisfaction. It should not only refund this money but compensate for the mental torture I suffered because of its bad and inefficient cable service.

Ghazali
Fremont, California
U.S.A.

Company: Comcast
Country: USA
State: Nationwide
Site: www.comcast.com

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