PartsTrain
Refund for damaged part

Son ordered 5 parts for his car. When shipment arrived, header panel ($123.21) was damaged and unusable. Called cust. Serv. Immediately. Told me to take pix and send via email which i did immediately. Was told to wait 45 days for a response they would contact me. 45 days came and went with no response. Called back to inquire on status of issue. No record of pictures was asked to retake and resend to different address = which i did. I told them i would call back in 30 min to verify their receipt of emailed pix. Called back, couldn't verify receipt asked to email again to different address. I refused. Told them they are taking me on a merry go round ride which i refuse to go on. After much haggling with customer service rep he finally found pix and verified they were sent to shipping to review. Could not tell me how long until the issue was resolved. Put me on to another person (brenda) who found pix, told me i would hear something in 1-8 business days, they would contact me. Here i am 10 business days after speaking w / brenda and NO ONE has contacted me. Called brenda, left message with background info and my ph. # to call me back on voicemail she has yet to return my call. I will contact state agencies if I have to, consumer affairs departments, better business bureau etc. Until someone from the company responds to my issue and resolves it to my liking a refund to me for the cost of the part plus shipping and handling.

Company: PartsTrain
Country: USA
State: California
City: Carson
Site: partstrain.com

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