Best Buy 62" Mitsubishi Hdtv Dlp
Poor extended warranty (psp) service

I bought a 62" HDTV (Mitsubishi) from Best Buy in November and paid $400 for a 4 year extended warranty.in the approximate three year time frame of owning this television it has been broken three separate times with an average repair time of 1.5 months and the longest time being over 2 months. The repairs are often costly and take several trips to try and repair. This most recent malfunction occured in June of this year. It is Aug 15th and is still broken. They have been to my house twice to try and rerpair the TV with no success. The technician told them it would be best to replace the televeision, but they denied the request. They ordered parts to be shipped to the service center in late July. These parts never came so another request to replace was submitted on August 11. They once again denied the request and began to research the parts. The parts were determined to be on back order so another request to replace the television was made. This request is pending with no end in sight. I was told by a customer service representative that they are trying to wait to see if the parts come off of back order before proceeding with the request. I am in a tough spot with no television and no end in sight. All I want is my television repaired or replaced, either is fine with me. However, they do not seem to be concerned with the amount of time this process takes nor the quality of customer service that is being provided.

Company: Best Buy 62" Mitsubishi Hdtv Dlp
Country: USA
State: South Carolina
Site: bestbuy.com

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